This Privacy Notice explains how DHC Consultants Ltd t/a Minerva Inspires processes your personal data in compliance with UK GDPR and Data Protection Act 2018.

Topics

1. What information do we collect about you?
2. Cookies
3. How will we use the information collected about you?
4. Marketing
5. Access to your information and corrections/changes
6. Third parties
7. Other websites
8. Changes to our privacy policy
9. Complaints
10. How to contact us
11. Changes to this Privacy Policy

1. What information do we collect about you?

We collect data about you if you purchase or register for services using this website. We will also collect relevant information if you purchase or register for services by email, telephone, in person or by post.

We may also collect personal information if you complete surveys / register for a newsletter or update service / provide feedback / participate in competitions.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Website usage information is collected by using Cookies

2. Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. It also allows certain website functions such as a ‘shopping basket’ to work.

You can get more information about Cookies at https://ico.org.uk/for-the-public/online/cookies/

You can turn off Cookies in your internet browser (e.g. Internet Explorer, Chrome, Safari, Opera or Firefox) so they are no longer collected, and the web pages indicated contains links to tell you how to do this. Please note that turning off Cookies may prevent some of our website functions from working.

3. How will we use the information collected about you?

We will use the information you provide to deliver the service/s requested by you. Certain information is required to provide those services and these are marked by a *. Fields not marked by a * are not mandatory. The non-mandatory information will be used for anonymous statistical analysis about our clients or for other purposes which you have consented to.

If you do not think we need certain information (which we have marked as mandatory) to provide our services please get in touch using the details below and we will be happy to discuss this with you.

We may use information collected for additional purposes, such as marketing. However, we will only do so if you have provided consent.

We make sure that we offer you genuine choice and control over how we use your data. If you wish to withdraw consent or change your preference about how we use your information then please contact us using the details below.

As an organisation, we use several cloud-based systems and service providers to store and process personal data. This means that personal data we collect may be transferred to, stored in, or processed in countries outside the UK, including but not limited to the United States and other locations where our service providers operate.

Safeguards for international transfers: Whenever personal data is transferred outside the UK, we ensure that appropriate safeguards are in place such as:

• Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO)
• Adequacy decisions where applicable
• Other legally recognised mechanisms to ensure your data remains protected in line with UK GDPR.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at info@minervainspires.com.

4. Marketing

We may contact you for marketing purposes if you have consented to this when you provided your information to us.

You can withdraw consent or change your preferences about marketing activities at any time by contacting us at info@minervainspires.com.

5. Access to your information and corrections/changes

If you would like to know what information we hold about you please write to us using the contact details below.

Please notify us if any of the information we hold about you has changed or is incorrect, we will be happy to update this for you. Under UK GDPR, you have the following rights regarding your personal data:

• Right to Access – you can request a copy of the personal data we hold about you.
• Right to Rectification – you have the right to have inaccurate or incomplete data corrected.
• Right to Erasure (“Right to be Forgotten”) – in certain circumstances, you can request that we delete your personal data.
• Right to Restrict Processing – you have the right to request we limit how we use your personal data.
• Right to Data Portability – you can request that we transfer your personal data to another organisation or to you in a structured, commonly used format.
• Right to Object – you can object to us processing your data in certain circumstances, such as direct marketing.
• Rights in Relation to Automated Decision-Making and Profiling – you have the right not to be subject to decisions based solely on automated processing, including profiling, unless necessary for a contract or you have explicitly consented.

To exercise any of these rights, please contact us at info@minervainspires.com. If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

6. Third Parties

We may need to provide certain third-party organisations with your information in order to provide our services (for example a courier who will deliver goods to you). We will only provide them with the information they require and will only permit them to use the information for the required purpose.

If any such third party has used your information for any other reason without your consent please notify us at info@minervainspires.com and we will investigate the matter.

7. Other Websites

Our website may contain links to other websites. This privacy notice only applies to this website. For information on how other website providers use information, please check the privacy notice of that website.

8. Changes to our Privacy Policy

We keep this privacy policy under regular review and will post details of any changes below. This privacy policy was last reviewed on 2^nd January 2025. 

9. Complaints

We strive to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously.

If you think that our collection or use of information is unfair, misleading or inappropriate please bring it to our attention. We would also welcome any suggestions for improving our procedures. You may report any concerns regarding the way in which we have handled your personal data to the Information Commissioner on 0303 123 1113 or by using this link https://www.ico.org.uk/concerns.

10. Contact Us

You can contact us by email at info@minervainspires.com.

Alternatively, you can write to us at:

Minerva Inspires, 7 Bell Yard, London WC2 2JR